Contact & Support
Need help with Cartrix Alerts or Cartrix Pro? We’re reachable two ways. Active subscribers get priority responses, setup help, and early notice on upcoming drops and new site modules.
Discord
The fastest way to reach us. Join the community for support, setup help, and drop discussion.
discord.gg/cartrixPrefer email? Write to us and we’ll get back to you, usually within 1–2 business days.
lucas@advancelabs.devWhat to include in a support request
- The account email associated with your Cartrix license.
- Your operating system (Windows 10/11 or macOS 12+) and app version.
- The site module or drop you were running, if relevant.
- A short description of what happened and any error text or logs.
For billing and licenses, you can also manage your subscription and download the latest build from your dashboard. Refund questions are covered in our refund policy.